CloserMDCloserMDCloserMD — Terms of Service
These Terms of Service ("Terms") form a contract between you and CloserMD LLC,
8 Neal Dow Ave, Staten Island, NY 10314 ("CloserMD," "we," or "us"). By signing
below or using CloserMD, you agree to them.
1. Eligibility. You are a physician or other licensed prescriber, licensed in
the United States and in good standing, authorized to document care at the
facility or facilities where you use CloserMD, and at least 18 years old.
2. What CloserMD is. CloserMD is a clinical-charting assistant for
skilled-nursing-facility physicians. It helps you create, review, and sign
progress notes and connects to your facility's EMR to read charts and file
those notes on your behalf. It does not provide medical advice or make clinical
decisions.
3. Clinical judgment is yours. Suggested ICD-10 codes, plan items, drug-
interaction alerts, prior-note carry-forward, summarized interdisciplinary
recommendations, and similar features are rule-based or AI-assisted aids that
operate within our HIPAA-covered environment and are advisory only. You are
solely responsible for reviewing every note for accuracy and for the care you
document. Your clinical judgment governs.
4. EMR connection. CloserMD reads charts and files notes by signing in to your
EMR (for example, SigmaCare or MatrixCare) using the credentials you provide.
By connecting your EMR, you authorize CloserMD to access it on your behalf for
that purpose. You represent that the credentials are your own, that you are
permitted to use them with CloserMD, and that doing so does not violate your
agreement with your EMR vendor or facility. You are responsible for the accuracy
of the credentials you supply and for keeping them current, and for complying
with your EMR vendor's terms of use. CloserMD accesses only what is reasonably
needed to provide the service and acts only at your direction. We store your EMR
credentials encrypted and handle the resulting patient information under the
Business Associate Agreement; you can revoke this access at any time by
disconnecting your EMR in the app.
5. Account use & security. Your account is personal to you. You will not share
your credentials, will keep your second factor (MFA) secure, will sign out of
shared devices, and will report suspected unauthorized access promptly. You are
responsible for activity under your account.
6. PHI. You will treat all patient information as Protected Health Information
under HIPAA and handle it only within CloserMD as permitted by the Business
Associate Agreement. You will not export, screenshot, or transmit PHI outside
CloserMD except as permitted in writing or required for patient care in the EMR.
7. Fees & billing. CloserMD is offered on a subscription of $199 per month plus
per-note usage of $3 per signed note, with per-note charges capped at $595 per
month. New accounts begin with a 14-day free trial, during which only the
subscription applies and no per-note charges are incurred. Fees are billed
through our payment processor (Stripe), are non-refundable except as required by
law, and may change on 30 days' notice. You can manage or cancel your
subscription anytime from the in-app billing portal; cancellation takes effect at
the end of the current billing period.
8. Availability. We host on AWS with reasonable uptime targets but do not
guarantee uninterrupted or error-free service, and we may perform maintenance.
9. Suspension & termination. Either party may terminate on 30 days' written
notice. We may suspend or terminate access immediately on credible evidence of
abuse, non-payment, loss of licensure, or unauthorized use. On termination we
stop accessing your EMR and delete your stored EMR credentials. Your PHI
obligations and the Business Associate Agreement survive termination.
10. Disclaimers & liability. Except as required by law, CloserMD is provided
"as is," and our aggregate liability arising out of these Terms is limited to
the fees you paid us in the 12 months before the claim. Nothing here limits
liability that cannot be limited by law.
11. Governing law & disputes. These Terms are governed by the laws of the State
of Delaware, without regard to its conflict-of-laws rules. Disputes are resolved
by binding arbitration seated in Delaware, except that either party may seek
injunctive relief for misuse of PHI or intellectual property.
12. Changes. We may update these Terms; we will communicate material changes,
and continued use after they take effect constitutes acceptance.